NguChrista Bemis, uMqondisi Wezinsizakalo Zobuchwepheshe, iDocumoto
Amasheya amasha wemali engenayo yomkhiqizo angahle anciphe kubakhiqizi, kepha izinsizakalo ze-aftermarket zingasiza amabhizinisi ukuthi ahambisane nezinselelo zezomnotho. Ngokuya nge-Deloitte Insights, abakhiqizi bandisa izinsizakalo ze-aftermarket ngoba banikeza umkhawulo ophakeme futhi bathuthukise ulwazi lwamakhasimende. Emhlabeni jikelele, uDeloitte wembula ukuthi “ibhizinisi langemva kokuthengisa liphindwe cishe izikhathi ezi-2,5 kunaleli elisebenzisayo uma liqhathaniswa nokuthengiswa kwemishini emisha.” Lokhu kwenza izinsizakalo zangemakethe kube isu lokuthenjwa okuthembekile kuzo zonke izinselelo zezomnotho kanye nokukhula okuzayo esikhathini esizayo.
Ngokwesiko, abenzi bazibheka njengabahlinzeki bemishini, hhayi abahlinzeki bezinsizakalo, beshiya izinsizakalo ze-aftermarket ku-backburner. Lolu hlobo lwemodeli yebhizinisi ngokuqinile luyinto yokuthengiselana. Ngezimo zemakethe ezihlala zishintsha, abakhiqizi abaningi bayabona ukuthi imodeli yebhizinisi yokuhwebelana ayisasebenzi futhi bafuna izindlela zokwenza ngcono ubudlelwane babo namakhasimende abo.
Sisebenzisa iDeloitte, imikhuba emihle yamakhasimende e-Documoto, nobuchwepheshe be-AEM, sithole ukuthi abakhiqizi bangaqinisa ibhizinisi labo futhi balungiselele ukukhula ngokuzayo ngokuthola imifudlana yemali engenayo ephindaphindwayo nokubeka phambili ukwakha ubudlelwano ngezindlela ezilandelayo ezibalwe ngezansi:
1. QINISEKISA IZINTO ZAKHO
UDeloitte ukhombise ukuthi abakhiqizi bemali engenayo eyodwa abaqala ukudlulela phambili, futhi lokho kunezivumelwano zezinga lezinsizakalo (SLAs). Abakhiqizi abaqinisekisa isikhathi sokuphumula ngaphambi kokuphuma kwensizakalo ukwenza ukunikezwa okuphoqelela kakhulu abathengi bemishini. Futhi labo bathengi bazozimisela ngokwengeziwe ukukhokha imali ekhokhwayo ukuze bayithole. Abakhiqizi kufanele bacabangele ukusebenzisa leli thuba ukukala amandla abo ezinsizakalo ze-aftermarket ngokushesha okukhulu.
2. ZUZA UKUHAMBA NEZINCWADI ZAKHO
Ngokwombhalo wakamuva weForbes, "abakhiqizi bakhiqiza imininingwane eminingi kunanoma yimuphi omunye umkhakha womnotho womhlaba ngokungaguquguquki." Imibhalo yezinsizakusebenza inikela ngemininingwane ebanzi engabekwa kabusha ukuxhasa noma ukuthengisa kumakhasimende akhona akhiqizayo. Ukunikeza ukumelwa kwedijithali kwalolu lwazi kuyisu elithola ngokushesha ukubamba iqhaza kubakhiqizi ukuze bakwazi ukusiza kahle nangokunembile amakhasimende ekwenzeni ngcono isikhathi sokusebenza somshini.
3. SUNGULA UKUQHUBEKA KWEBHIZINISI NGOKUZINIKELA
Ukuhlala uxhumekile kumakhasimende kuqinisekisa ukwesekwa okuqhubekayo nokuqhubeka kwebhizinisi. Abakhiqizi bezinto zokusebenza bangathola inzuzo yokuncintisana ngokushintshela kumodeli yokuzisebenzela engu-24/7 amakhasimende angabhekisa kuyo ukuthola izibuyekezo zomkhiqizo, imininingwane yezobuchwepheshe, namanani entengo. Lokhu kuzobhekana ngasikhathi sinye nezidingo zamakhasimende futhi kukhulule abasebenzi ukuthi basebenze kwezinye izinsizakalo ezengeza inani.
Izinsizakalo ze-Aftermarket zinikeza abakhiqizi bemishini amandla okusekela amakhasimende ngezindlela ezahlukene. Ebeka isitatimende esivela kuDavid Windhager, i-VP ephezulu yezinsizakalo zamakhasimende nezixazululo zedijithali eRosenbauer Group, iWindhager iveze ukubaluleka kwezinkampani eziba abahlinzeki bezixazululo. Ubuye athi “inhloso enkulu ukuthuthukisa inhlangano yakho ngendlela ongathengisa ngayo izixazululo ezinkingeni zamakhasimende akho.” Unalokhu engqondweni, abenzi abenza lokhu bangathola amakhasimende athembekile futhi bandise imali engenayo. Lawa masu avumela abakhiqizi ukuthi basebenze eduze namakhasimende abo futhi banciphise ingcindezi ekuthengisweni kwemishini okuholela ebudlelwaneni besikhuthazo besikhathi eside. Ukhiye wokukhula kwezinsizakalo zangemva kokulethwa kwemisebenzi ukulethwa okungaguquguquki kwezinsizakalo.
Isikhathi Iposi: 16-06-21